Refund policy

Every lithophane sold by LithophaneCO is custom-made specifically from the photograph submitted with your order. Because personalized products cannot normally be resold, we do not accept returns or exchanges for change of mind, incorrect photo selection, or other customer preference issues after production has begun.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If your order arrives damaged, defective, or substantially different from what you ordered, please contact us at Lithopane@proton.me within 7 days of delivery.

Please include:
• Your order number
• A description of the issue
• Clear photographs showing the product and packaging

If we determine that the product was damaged, defective, or produced incorrectly, we will provide an appropriate replacement or refund at no additional cost.