Shipping policy

SHIPPING POLICY

All products from LithophaneCO are made to order.

PROCESSING TIME

Our standard production target is 2–3 business days before shipment.

Processing time and shipping/transit time are separate. During periods of unusually high demand, production may take longer.

SHIPPING

Available shipping methods, estimated delivery times, and shipping charges are displayed at checkout when applicable.

Once an order ships, tracking information will be provided when tracking is available for the selected shipping service.

DELIVERY ESTIMATES

Carrier delivery estimates are estimates and are not guaranteed by LithophaneCO. Weather, carrier delays, holidays, incorrect addresses, and other circumstances outside our control may affect delivery.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately at Lithopane@proton.me if you notice an address error. We cannot guarantee that an address can be changed after an order has entered production or shipment processing.

LOST OR DAMAGED PACKAGES

If your package appears to be lost or arrives damaged, contact us at Lithopane@proton.me with your order number and relevant photographs or tracking information so we can investigate and determine the appropriate resolution.